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Digital Courseware That Engages Learners and Supports Educators

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Admission Guide

Customer Support

Instructors

Helping You Focus on Teaching,
 Not Tech.

At Proficiencee, we’re here to make sure your courses run smoothly from day one through finals. Whether you’re setting up a class, troubleshooting a feature, or looking for best practices, our team is ready to help.

Our Commitment To Service

Proficiencee was built to make teaching simpler, not harder — and our team is dedicated to supporting you from the moment you log in to the moment your semester ends. We provide personalized onboarding, ongoing technical support, and proactive guidance to help you make the most of every feature. Whether it’s aligning course content, tracking student progress, or managing last-minute changes, we make sure you have the tools — and the partnership — to teach with confidence.

Before Your Classes Begin

  • LMS Integration: We integrate with your Learning Management System (LMS) for easy access. Proficiencee supports standards-based integration with hundreds of third-party publishers and software providers.
  • Worry-Free First Day: Our Implementation Managers handle setup so your course is ready for you and your students on day one.
  • Learning Experience Design: We provide guidance on course structure to ensure the best possible experience for your students.
  • Training and Course Management: Our Implementation Managers are available to answer questions and share best practices so your class starts strong.

Throughout the Semester

  • Day One Student Access – Students have access to online materials from the first day of class. They can purchase directly through Proficiencee payment module or from their campus bookstore using an access key.
  • Fast and Helpful Support – We provide 24/7 support for both students and instructors. With a 98% satisfaction rating and an average first response time of just two hours, you’ll get real help from a real person—usually within about an hour. Online documentation is also available for quick answers.
  • Ongoing Training and Course Management – Our team continues to support you throughout the semester with training, customization, and course management assistance—all the way through finals.

Pretty middle-aged woman teacher teaching a lesson at high school.

Still Have Questions?

Explore Our Instructor FAQ page.

Instructor FAQ
CONTACT US

Still need help?

Our support team is here for you.

Help Desk Phone

+1 (888) 817-8894

Help Desk Email

help@proficiencee.com

Ready to Explore What’s Possible?

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Address

13398 Tegler Dr. Suite 120 #107
Noblesville, IN. 46060

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